Return and Exchange

We’re bummed if you're not 100% satisfied with the items you received. Items can be returned within 30 days from purchase date. Items must be returned in original packaging with all accessories included. If packaging is not available, your item cannot be processed for a return.

Cancel/Change Your Order

After you place the order, your order begins to process and you cannot make any changes to it. If you want to cancel and change it, you will need to email us at info@giantpatioumbrellas.com ASAP. Once you receive our shipment notice, the order cannot be canceled/changed. If you do not wish to keep the items once they have arrived, please return them by following our Return Steps.

Return Address

If you wish to return the items to the nearest return address, please email us at info@giantpatioumbrellas.com. Our customer service representative will get back to you within 48 hours.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Refund

We will issue you a refund once we get the return items. For credit card refunds, Most banks will process the refund within 3-5 business days.