Discover more in our FAQ
We try to answer every single question asked by our customers as thoroughly as possible. Here are some of the most frequent questions we hear. However, it's important to note that each and every product page on our site has a Frequently Asked Questions section where you can ask anything about that particular product that you don't find in the details.
Is shopping at Giant Patio Umbrellas Secure?
Is shopping at Giant Patio Umbrellas Secure?
When you shop at GiantPatioUmbrellas.com, you don't have to worry about credit card safety. We have implemented very stringent security measures to guarantee that your credit card purchases are safe.
Where are Giant Patio Umbrellas products manufactured?
Where are Giant Patio Umbrellas products manufactured?
We pride ourselves in being able to say that most of our products are Made In The USA. All Custom Umbrellas and Pacifica Patio Umbrella are made in California by California Umbrella. We also have Shademaker, Treasure Garden and FIM Umbrellasa manufactured by Galtech, also in California.
Can I "rush order" umbrellas?
Can I "rush order" umbrellas?
We currently do not have a rush order policy, however, we will be more than happy to work with you in order to meet a particular schedule. Please feel free to contact us if you are on a particular schedule.
What type of fabrics do you carry?
What type of fabrics do you carry?
We carry 100% solution dyed acrylics, premium outdoor olefin, outdoor polyester and solution dyed polyester.
We have taken great care in sourcing outdoor fabrics that have proven themselves time and again to performing in an outdoor environment. Our 100% solution dyed acrylic comes from Sunbrella, as well as Suncrylic; two of the biggest and well known producers of top of the line acrylic fabrics.
Our premium olefin has been designed exclusively for outdoor use, and are great economical options, offering a similar look and feel as acrylics.
How long does it take to ship my order?
How long does it take to ship my order?
Normally, orders can be shipped as soon as the umbrella is available. All of our products are made to order, and the standard processing time is 10-15 business days. However, because of the custom nature of some of our products, shipping times can vary. For instance, some of our custom covers, like the Middle Accent Design, Alternating Panels, or the 9" Edge Covers, can take up to 25 business days to complete (Although we work very hard to get them out sooner, and a great percentage of the time we do!)
How do you ship your products?
How do you ship your products?
We ship all products via UPS Ground, FedEx Ground, and LTL (truck) unless otherwise specified. For more information on our shipping policies, please read up on our customer service policies.